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Careers at Mountain Resource Center

Mountain Resource Center is currently hiring an Office Coordinator and a Volunteer Coordinator


Title:                Office Coordinator

Reports to:      CEO

Status:             36 hrs per week, Part-time Non–Exempt

Position Summary:  The Office Manager will organize and coordinate office administration and procedures, in order to ensure organizational effectiveness, efficiency and safety. The Office Manager is responsible for covering the front desk at Mountain Resource Center as well as streamlining administrative procedures, inventory control, office volunteer supervision and task delegation.

Essential Functions

  • Responsible for coordinating all office services, ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, and that clerical functions are properly assigned and monitored
  • Act as the point person for maintenance and the Facilities Maintenance Technician
  • Act as the IT liaison for the agency
  • Manage the leasing of space, giving tours and completing paperwork related to rentals
  • Answer the telephone, direct callers to the appropriate person, take messages as appropriate, and welcome and greet all visitors to the Center, manage client inquiries
  • Maintain a clear understanding of the various program areas, activities and events being held at and by MRC
  • Enter data into Efforts to Outcomes Database (ETO), e.g. attendance records, firewood program and food pantry visits
  • Process receipt of in-kind donations, entering donation forms daily into donor database
  • Review and approve office supply acquisitions
  • Manage the calling tree, parking issues, agency calendar, and schedules, including the leasing calendar
  • Maintain strict confidentiality of clients’ information
  • Work independently with minimal supervision
  • Train, oversee and collaborate with front desk volunteers
  • Perform other duties, including secretarial duties, as assigned

Knowledge, Skills, Abilities and Accountabilities

  • Proven office management, administrative or assistant experience
  • Knowledge of office management responsibilities, systems and procedures
  • Excellent time management skills and ability to multi-task and prioritize work
  • Attention to detail and problem solving skills
  • Excellent written and verbal communication skills
  • Strong organizational and planning skills
  • Ability to follow through with assigned duties
  • Strong communication skills, both verbal and written, excellent telephone etiquette
  • Ability to remain calm and polite regardless of the consumer situation
  • Empathy, with firm boundaries
  • Willingness to accept feedback and adapt accordingly
  • Flexibility and ability to adapt to changing circumstances
  • A professional, positive and polite attitude and relationship with other MRC employees, volunteers, clients and customers
  • Excellent computer skills, including Microsoft Office Suite
  • Participation as a MRC team player by attending staff meetings and other organizational events and willingness to share knowledge to advance knowledge and skills of others

Credentials, Experience and Qualifications

  • Minimum of 2 years working as an office manager, receptionist, or equivalent combination of education and experience
  • At least 18 years of age
  • Proof and maintenance of proper legal authorization to work in the United States

To apply send Resume and Cover Letter to SarahK@mrcco.org 


Title:      Volunteer Coordinator

Reports to:      CEO

Status:             Part-time non-exempt

Position Summary:  The Volunteer Program Coordinator is responsible for planning, organizing and directing the organization’s volunteer program, which consists of approximately 300 individuals who volunteer in various areas of the organization. The Volunteer Program Coordinator works with staff to ensure best practices in volunteer management.

Essential Functions

  • Develop and implement goals and objectives for the Volunteer Program which reflect the mission of the organization and are designed to meet organizational needs.
  • Promote and maintain a wide variety of volunteer opportunities within the organization.
  • Provide support and technical assistance as needed to staff in writing and revising volunteer job descriptions, responding to changing needs and priorities.
  • Recruit volunteers by doing outreach in the community, working with outside volunteer associations and using other recruitment strategies as necessary.
  • Develop and implement an intake and interview protocol for potential volunteers to ensure the best match between the skills, qualifications and interests of the volunteers and the needs of the organization.
  • Develop and implement appropriate screening procedures for potential volunteers, in accordance with best practices for volunteer screening.
  • Conduct and/or arrange for a volunteer orientation at the outset of the volunteer’s experience to provide understanding of the organization, our clients, the services and programs we provide, and the role and responsibilities of volunteers.
  • Ensure volunteers are given appropriate training to be successful in their positions.
  • Develop, maintain and uphold written volunteer policies, procedures and standards for volunteer service that reflect the values of the organization.
  • Conduct and/or arrange for additional relevant training for volunteers at least twice per year.
  • Confer with volunteers, as necessary, to resolve grievances and promote cooperation and trust.
  • Plan and implement formal and informal volunteer recognition activities to celebrate the contribution of volunteers to the organization.
  • Maintain accurate records and provide timely statistical/activity reports on volunteer participation.
  • Evaluate volunteer programming to ensure effectiveness; recommend and implement changes as appropriate.
  • Build and maintain contacts at area schools to facilitate the recruitment of interns for the organization.

Knowledge, Skills, Abilities and Accountabilities

The Volunteer Coordinator demonstrates the following:

  • Knowledge of best practices in volunteer management principles and evaluation techniques related to programs that involve a body of volunteers.
  • Excellent customer service skills and ability to communicate professionally both orally and in writing.
  • Demonstrated capability to conduct one’s self with a calm and professional demeanor in difficult situations. High skills with conflict management and resolution.
  • Demonstrated ability to work with a variety of stakeholders in a cooperative team environment.
  • Organization and attention to detail
  • Willingness to accept feedback and adapt accordingly
  • Participation as a MRC team player by attending staff meetings and other organizational events and willingness to share knowledge to advance knowledge and skills of others
  • Understanding and agreement to follow all policies, procedures & protocols as set forth in the MRC Employee Handbook, MRC Employment Policies Manual and other directives
  • Conformance to a drug-free workplace, not be under the influence of alcohol and/or other illicit drugs of abuse
  • A professional, positive and polite attitude and relationship with other MRC employees, volunteers, clients and customers

Credentials and Experience

  • Bachelor’s Degree in the field of Communications, Human Services or related field, plus a minimum of 3 years’ experience in working in volunteer or intern management.
  • Prior experience working with a non-profit community services organization is preferred
  • Proof and maintenance of proper legal authorization to work in the United States

20 hours per week.  Hourly rate $16-$18.

To apply send Resume and Cover Letter to SarahK@mrcco.org 

Mountain Resource Center is an equal opportunity employer and prohibits unlawful discrimination on the basis of age, race, sex, color, religion, national origin, disability, military status, genetic information, ancestry, creed, gender identity or expression, and sexual orientation, or any other status protected by applicable federal, state or local law.