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Careers at Mountain Resource Center

Mountain Resource Center is hiring for the following positions:

FAMILY ADVOCATE, VETERANS ADVOCATE

&  RESALE STORE HEAD CLERK


FAMILY ADVOCATE

Position Summary:  Family Advocates offer a safe, accessible place for families to connect with comprehensive services that help them strengthen their families and become more self-sufficient.  Advocates support families with emergency financial assistance, case management, goal-setting and working toward long-term self-sufficiency.

Essential Functions

  • Help clients navigate critically needed support systems and provide ongoing case management, goal-setting, and advocacy
  • Collaborate with clients and families to determine level of support needed, engage in service planning, and develop follow-up frequency based on individual needs and circumstances.
  • Provide direct assistance to clients including: emergency financial assistance, e.g. rent, mortgage, utilities, transportation; resources and referrals; and other services as needed
  • Complete assessments and follow-up assessments as required
  • Develop, maintain, and update client records, including self-sufficiency plans, case notes and computerized database records in the Efforts to Outcomes (“ETO”) database
  • Monitor effectiveness of services for clients and advocate for access to new services as needed
  • Research relevant and current community resources
  • Maintain strict confidentiality of clients’ information
  • Work independently with minimal supervision
  • Participate in ongoing professional development
  • Perform other duties as assigned

Knowledge, Skills, Abilities and Accountabilities

The Family Advocate demonstrates the following:

  • Crisis management and client advocacy skills
  • Empathy, with firm boundaries
  • Case Management skills
  • Knowledge of resources, government programs and family systems
  • Organization and attention to detail
  • Ability to follow through with assigned duties
  • Strong communication skills, both verbal and written
  • Ability to multi-task, problem solve and work in a team
  • Willingness to accept feedback and adapt accordingly
  • Flexibility and ability to adapt to changing circumstances
  • Excellent computer skills, including Microsoft Office Suite
  • Participation as a MRC team player by attending staff meetings and other organizational events and willingness to share knowledge to advance knowledge and skills of others
  • Understanding and agreement to follow all policies, procedures & protocols as set forth in the MRC Employee Handbook, MRC Employment Policies Manual and other directives
  • Conformance to a drug-free workplace, not be under the influence of alcohol and/or other illicit drugs of abuse
  • A professional, positive and polite attitude and relationship with other MRC employees, volunteers, clients and customers

Credentials, Experience and Qualifications

  • Bachelor’s Degree in the field of Human Services or related field, plus a minimum of 3 years’ experience doing case management with adults and families OR equivalent combination of education and experience
  • Prior experience working in a collaborative network or multi-disciplinary human services and social work background is preferred
  • At least 18 years of age
  • Proof and maintenance of proper legal authorization to work in the United States
  • Position and # of hours worked is determined and based on available grant funding

VETERANS ADVOCATE

Position Summary:  Veterans Advocates offer a safe, accessible place for Veterans to connect with comprehensive services that help them strengthen their families and become more self-reliant.  Advocates support Veterans with crisis assistance, identifying strengths, setting goals, working toward greater self-sufficiency and reintegration after military service.

Essential Functions

  • Focus on Case Management and Advocacy
  • Help Veterans navigate critically needed support systems and provide ongoing case management, goal setting, and advocacy
  • Provide direct assistance to Veterans, including financial and materials assistance, resource identification and referrals, and other services as needed
  • Develop, maintain, and update Veteran records, including self-sufficiency plans, case notes and computerized database records in the Efforts to Outcomes (“ETO”) database
  • Guide veterans on how to relate and maximize their military skills and experience for the purposes of civilian jobs and/or self-employment
  • Provide information to veterans about community projects, efforts, and events that are focused on veterans and their families
  • Support families and social service needs, e.g. housing, health insurance, public assistance, hunger, and other community resources and services
  • Monitor the effectiveness of services for Veterans and advocate for access to new services as needed
  • Research relevant and current community resources
  • Maintain strict confidentiality of Veterans’ information
  • Work independently with minimal supervision
  • Participate in ongoing professional development
  • Perform other duties as assigned

Knowledge, Skills, Abilities and Accountabilities

The Veterans’ Advocate demonstrates the following:

  • Compassion and empathy
  • Basic understanding of Veterans services/Veterans Administration
  • Comfort with reaching out to the wider community
  • Organization and attention to detail
  • Ability to follow through with assigned duties
  • Strong communication skills, both verbal and written
  • Ability to multi-task, problem solve and work in a team
  • Willingness to accept feedback and adapt accordingly
  • Flexibility and ability to adapt to changing circumstances
  • Excellent computer skills, including Microsoft Office Suite
  • Participation as a MRC team player by attending staff meetings and other organizational events and willingness to share knowledge to advance knowledge and skills of others
  • Understanding and agreement to follow all policies, procedures & protocols as set forth in the MRC Employee Handbook, MRC Employment Policies Manual and other directives
  • Conformance to a drug-free workplace, not be under the influence of alcohol and/or other illicit drugs of abuse
  • A professional, positive and polite attitude and relationship with other MRC employees, volunteers, clients and customers

Credentials, Experience and Qualifications

  • Veteran with Honorable Discharge from Active Duty Military Service preferred
  • BA/BS in related field preferred
  • 2 years’ experience working with Veterans preferred
  • At least 18 years of age
  • Proof and maintenance of proper legal authorization to work in the United States
  • Position and # of hours worked is determined and based on available grant funding

RESALE STORE HEAD CLERK

Position Summary:  The Resale Store Head Clerk supports the Resale Store Manager in store operations, procedures and communications.

Essential Functions

  • Manage the opening and closing of the store and assist in the donation room when necessary
  • Follow all store procedures, e.g. cash handling, register operations,  pricing items, customer and volunteer satisfaction; store task lists, Volunteer Signup Calendar, Volunteer Hours Report,  assist creating displays and processing donations when necessary,
  • Perform operational tasks on the register which include voids, daily reports, recording departmental sales, daily deposits and, any monetary or food donations for the Mountain Resource Center
  • Educate volunteers and the community on donation hours as well as items that are not accepted, and foster good relationships with the community on non-donation days and using good judgement when accepting or declining donations. Oversee the acceptance and processing of donated items when necessary
  • Communicate standards for merchandise to volunteers. Process includes: explaining use of the pricing and brand guides, sorting, tagging, displaying and disposing of donated items, providing leadership to volunteers, managing the rotation of items through color coded tagging system, and the disposal of donated items in a timely fashion
  • Assist with the recycling of hard-goods, asking volunteers to assist or personally taking hard-goods to other charities 
  • Notify Store Manager when Resale Store forms and operating supplies need to be ordered
  • Recruit volunteers, assist volunteers with changes to Volunteer Signup Calendar in cooperation with the Resale Store Manager     
  • Assist with the coordination of all Sales Events, including in-store, local Farmers Markets, and other opportunities 
  • Assist with one to two yearly Resale Store volunteer appreciation events    
  • Provide direction, feedback, guidance, oversight to volunteers and explain any changes, new processes as directed by management
  • Communicate promptly with Store Manager via electronic communication, including texting, e-mail and phone calls. Provide store updates, making management aware of any volunteer or customer challenges
  • Maintain current knowledge of Mountain Resource Center policies and procedures as they relate to volunteers; monitor volunteers for adherence to policies and procedure; take corrective action as neceassary to ensure volunteers are in compliance 
  • Attend all Mountain Resource Center Resale Store Staff Meetings, providing input regarding the operations of the store, marketing, customer and volunteer satisfaction  
  • Attend monthly Mountain Resource Center Staff Meetings 
  • Work independently with minimal supervision
  • Participate in ongoing professional development
  • Perform other duties as assigned

Knowledge, Skills, Abilities and Accountabilities

The Resale Store Head Clerk demonstrates the following:

  • Ability to effectively communicate with the mountain community about Mountain Resource Center programs, community needs and Mountain Resource Center services
  • Organization and attention to detail
  • Ability to follow through with assigned duties
  • Strong communication skills, both verbal and written
  • Ability to multi-task, problem solve and work in a team
  • Willingness to accept feedback and adapt accordingly
  • Flexibility and ability to adapt to changing circumstances
  • Excellent computer skills, including Microsoft Office Suite
  • Participation as a MRC team player by attending staff meetings and other organizational events and willingness to share knowledge to advance knowledge and skills of others
  • Understanding and agreement to follow all policies, procedures & protocols as set forth in the MRC Employee Handbook, MRC Employment Policies Manual and other directives
  • Conformance to a drug-free workplace, not be under the influence of alcohol and/or other illicit drugs of abuse
  • A professional, positive and polite attitude and relationship with other MRC employees, volunteers, clients and customers

Physical Demands

  • Work is performed while standing, walking and/or sitting
  • Requires the ability to communicate effectively using speech, vision and hearing
  • Requires bending, squatting, crawling, climbing, reaching
  • Requires the ability to lift, carry, push or pull medium weights up to 50 pounds

Credentials, Experience and Qualifications

  • Previous experience in a retail setting is preferred
  • High school diploma or previous experience working with the public
  • At least 18 years of age
  • Proof and maintenance of proper legal authorization to work in the United States
  • Position and number of hours worked is determined and based on available grant funding

Mountain Resource Center is an equal opportunity employer and prohibits unlawful discrimination on the basis of age, race, sex, color, religion, national origin, disability, military status, genetic information, ancestry, creed, gender identity or expression, and sexual orientation, or any other status protected by applicable federal, state or local law.

If you have any questions regarding employment, please reach out to employment@mrcco.org or at 303-838-7552 x 11.

If you would like to officially apply for one of these positions, please send a Cover Letter and Resume to employment@mrcco.org