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Careers at Mountain Resource Center

Mountain Resource Center is hiring for the following positions:

WORKFORCE ADVOCATE, VETERANS ADVOCATE,

RESALE STORE HEAD CLERK & CHIEF EXECUTIVE OFFICER


WORKFORCE ADVOCATE

Position Summary:  This Workforce Advocate is responsible for assisting clients and community members to undertake an effective job search by providing oversight and assistance throughout the job search process.

Essential Functions

  • Offer 1:1 assistance with job search, resume writing, interview skills, and developing sustainability plans. Monitor client progress in a job search. Assist with phone and walk-ins as needed;
  • Provide case management for clients, including intakes, assessments, resource identification, information and referrals, job readiness skills, and other job-related services as needed;
  • Present group classes on job training skills, life skills, basic computer skills and other basic job-related classes;
  • Keep accurate statistical data and maintain up-to-date reporting systems. Monitor effectiveness of services for clients, and advocate for or assist in the development of new services as needed;
  • Perform community outreach for job development through collaboration with local businesses, schools, community organizations, MRC Staff and MRC volunteer community;
  • Create marketing material appropriate for various audiences;
  • Research relevant and current community resources;
  • Maintain strict confidentiality of clients’ information;
  • Work independently with minimal supervise;
  • Participate in ongoing professional development;
  • Perform other duties as assigned.

Knowledge, Skills, Abilities and Accountabilities

The Workforce Advocate demonstrates the following:

  • Teaching and presentation skills
  • Ability to facilitate group discussions
  • Empathy, with firm boundaries
  • Knowledge of resources and government programs
  • Organization and attention to detail
  • Ability to follow through with assigned duties
  • Strong communication skills, both verbal and written
  • Ability to multi-task, problem solve and work in a team
  • Willingness to accept feedback and adapt accordingly
  • Flexibility and ability to adapt to changing circumstances
  • Excellent computer skills, including Microsoft Office Suite
  • Participation as an MRC team player by attending staff meetings and other organizational events and willingness to share knowledge to advance knowledge and skills of others
  • Understanding and agreement to follow all policies, procedures & protocols as set forth in the MRC Employee Handbook, MRC Employment Policies Manual and other directives
  • Conformance to a drug-free workplace, not be under the influence of alcohol and/or other illicit drugs of abuse
  • A professional, positive and polite attitude and relationship with other MRC employees, volunteers, clients and customers

Credentials, Experience and Qualifications

  • Bachelor’s Degree plus two years’ experience in related field OR equivalent combination of education and experience
  • Prior experience working in a non-profit capacity is preferred
  • At least 18 years of age
  • Proof and maintenance of proper legal authorization to work in the United States
  • Position and # of hours worked is determined and based on available grant funding

VETERANS ADVOCATE

Position Summary:  Veterans Advocates offer a safe, accessible place for Veterans to connect with comprehensive services that help them strengthen their families and become more self-reliant.  Advocates support Veterans with crisis assistance, identifying strengths, setting goals, working toward greater self-sufficiency and reintegration after military service.

Essential Functions

  • Focus on Case Management and Advocacy
  • Help Veterans navigate critically needed support systems and provide ongoing case management, goal setting, and advocacy
  • Provide direct assistance to Veterans, including financial and materials assistance, resource identification and referrals, and other services as needed
  • Develop, maintain, and update Veteran records, including self-sufficiency plans, case notes and computerized database records in the Efforts to Outcomes (“ETO”) database
  • Guide veterans on how to relate and maximize their military skills and experience for the purposes of civilian jobs and/or self-employment
  • Provide information to veterans about community projects, efforts, and events that are focused on veterans and their families
  • Support families and social service needs, e.g. housing, health insurance, public assistance, hunger, and other community resources and services
  • Monitor the effectiveness of services for Veterans and advocate for access to new services as needed
  • Research relevant and current community resources
  • Maintain strict confidentiality of Veterans’ information
  • Work independently with minimal supervision
  • Participate in ongoing professional development
  • Perform other duties as assigned

Knowledge, Skills, Abilities and Accountabilities

The Veterans’ Advocate demonstrates the following:

  • Compassion and empathy
  • Basic understanding of Veterans services/Veterans Administration
  • Comfort with reaching out to the wider community
  • Organization and attention to detail
  • Ability to follow through with assigned duties
  • Strong communication skills, both verbal and written
  • Ability to multi-task, problem solve and work in a team
  • Willingness to accept feedback and adapt accordingly
  • Flexibility and ability to adapt to changing circumstances
  • Excellent computer skills, including Microsoft Office Suite
  • Participation as a MRC team player by attending staff meetings and other organizational events and willingness to share knowledge to advance knowledge and skills of others
  • Understanding and agreement to follow all policies, procedures & protocols as set forth in the MRC Employee Handbook, MRC Employment Policies Manual and other directives
  • Conformance to a drug-free workplace, not be under the influence of alcohol and/or other illicit drugs of abuse
  • A professional, positive and polite attitude and relationship with other MRC employees, volunteers, clients and customers

Credentials, Experience and Qualifications

  • Veteran with Honorable Discharge from Active Duty Military Service preferred
  • BA/BS in related field preferred
  • 2 years’ experience working with Veterans preferred
  • At least 18 years of age
  • Proof and maintenance of proper legal authorization to work in the United States
  • Position and # of hours worked is determined and based on available grant funding

RESALE STORE HEAD CLERK

Position Summary:  The Resale Store Head Clerk supports the Resale Store Manager in store operations, procedures and communications.

Essential Functions

  • Oversee the acceptance and processing of donated items, educate volunteers and the community on donation hours as well as items that are not accepted, and foster good relationships with the community on non-donation days and while using good judgement when accepting or declining donations
  • Provide direction, feedback, guidance, oversight to volunteers and explain any changes, new processes as directed by management
  • Work independently with minimal supervision
  • Participate in ongoing professional development
  • Perform other duties as assigned

Knowledge, Skills, Abilities and Accountabilities

The Resale Store Head Clerk demonstrates the following:

  • Ability to effectively communicate with the mountain community about Mountain Resource Center programs, community needs and Mountain Resource Center services
  • Organization and attention to detail
  • Ability to follow through with assigned duties
  • Strong communication skills, both verbal and written
  • Ability to multi-task, problem solve and work in a team
  • Willingness to accept feedback and adapt accordingly
  • Flexibility and ability to adapt to changing circumstances
  • Computer skills, including Microsoft Office Suite
  • Participation as a MRC team player by attending staff meetings and other organizational events and willingness to share knowledge to advance knowledge and skills of others
  • Understanding and agreement to follow all policies, procedures & protocols as set forth in the MRC Employee Handbook, MRC Employment Policies Manual and other directives
  • Conformance to a drug-free workplace, not be under the influence of alcohol and/or other illicit drugs of abuse
  • A professional, positive and polite attitude and relationship with other MRC employees, volunteers, clients and customers

Physical Demands

  • Work is performed while standing, walking and/or sitting
  • Requires the ability to communicate effectively using speech, vision and hearing
  • Requires bending, squatting, crawling, climbing, reaching
  • Requires the ability to lift, carry, push or pull medium weights up to 50 pounds

Credentials, Experience and Qualifications

  • Previous experience in a retail setting is preferred
  • High school diploma or previous experience working with the public
  • At least 18 years of age
  • Proof and maintenance of proper legal authorization to work in the United States
  • Position and number of hours worked is determined and based on available grant funding

CHIEF EXECUTIVE OFFICER

Position Summary:

The CEO serves as the chief executive of Mountain Resource Center and in partnership with the Board of Directors, is responsible for the success and reputation of the organization. Together, the Board and CEO assure Mountain Resource Center provides relevant services to the community in accordance with its mission and vision. The CEO is responsible for the strategic direction of the organization and serves as the chief development officer. As an ambassador for the organization in the community and with donors, grantors and volunteers, the CEO spends at least 50 percent of his/her time cultivating donors and garnering support for the organization. The CEO is responsible for oversight of the day-to-day operations and has the authority to carry out these responsibilities in accordance with the direction and policies established by the Board of Directors.

Essential Functions

Leadership

  • Identifies, assesses, and informs the Board of Directors of internal and external trends, issues and opportunities
  • Acts as a strategic advisor to the Board of Directors
  • Manages effective teamwork between the Board of Directors and CEO, the Board and staff, and among the staff members
  • Acts in a professional manner when representing Mountain Resource Center
  • Assures that Mountain Resource Center develops, implements, updates and evaluates progress on a strategic plan
  • Provides leadership in developing and implementing program, organizational and financial plans with the Board of Directors and staff
  • Facilitates regular staff meetings and other organizational events to create an effective team
  • Stays informed about developments and trends in human services, not-for-profit management and governance, philanthropy and fund development

Operational Planning and Management

  • Oversees the planning, implementation and evaluation of Mountain Resource Center’s programs and services to support the mission and strategic plan
  • Maintains official records and documents in compliance with federal, state and local laws and regulations
  • Oversees day-to-day operations of Mountain Resource Center to ensure a smoothly functioning, efficient organization
  • Reviews and updates policies and procedures to meet regulatory requirements
  • Negotiates professional contracts
  • Ensures that Mountain Resource Center has sufficient and appropriate risk management policies and insurance coverage, including Directors and Officers Liability Insurance
  • Determines staffing requirements for organizational management and program delivery
  • Ensures that staff members have the technology needed to accomplish their tasks in an effective, efficient manner

Program Planning and Management

  • Develops and implements standards and controls, systems and procedures, and regular evaluations
  • Ensures data reporting is timely and accurate
  • Works with managers to ensure programs align with the mission, vision and strategic plan, and serve the needs of clients and funders
  • Oversees the planning, implementation, execution and evaluation of special projects

Fiscal Planning and Management

  • Serves as the chief development officer, soliciting diverse sources of funding including government and foundation grants, individual, institutional and corporate donors
  • Works with the Board of Directors and staff to develop and implement a fundraising plan to identify, cultivate and retain donors and grantors
  • Participates in fundraising events and activities
  • Works with the Board of Directors and key staff to develop the annual budget
  • Provides the Board of Directors with monthly financial statements and an annual fiscal audit
  • Ensures that Generally Accepted Accounting Practices are implemented
  • Reviews grants to ensure they are appropriate to the mission and that there is adequate funding for grant administration

Human Resources Planning and Management

  • Establishes a positive, healthy and safe work environment and encourages teamwork through strong communications
  • Develops an organization chart and determines staffing requirements, including salary and benefits that align with salary surveys for nonprofits in Colorado
  • Assures processes for recruiting, training, motivating, retaining and evaluating staff and volunteers
  • Puts in place processes and policies to discipline and release staff when necessary in accordance with law
  • Reviews opportunities for outsourcing of functions as appropriate and brings findings to Board of Directors for decision

Community Relations/Advocacy

  • Oversees marketing and communications activities and materials to promote Mountain Resource Center
  • Ensures that Mountain Resource Center is an active member of the Family Resource Center Association and other key organizations
  • Acts as an advocate in public and private sectors, including legislative and regulatory agencies, for laws and policies relevant to Mountain Resource Center, its services and constituencies
  • Serves as the chief spokesperson and ambassador for Mountain Resource Center, representing the organization at key community functions
  • Develops and maintains cooperative relationships with key partners, elected officials, the faith community, schools and other local nonprofits

Board Relations

  • Participates with the Board of Directors in developing a vision and strategic plan
  • Brings strategic initiatives, opportunities and concerns to the Board’s attention; facilitates discussion and deliberation
  • Ensures that the bylaws are reviewed and updated annually and that each member of the Board of Directors is provided with a copy
  • Provides support to the Board in preparing meeting and retreat agendas and materials, and keeps relevant materials for historical record
  • Oversees new Board member orientation and other Board training as needed
  • Helps to identify new Board members when needed
  • Acts as an ex-officio member and advisor to the Board of Directors
  • Works with the Board to create committees and working groups and serves as a member of all committees

Knowledge, Skills, and Abilities

The CEO demonstrates the following:

  • Crisis management and client advocacy skills
  • Teamwork and collaboration
  • Empathy, with firm boundaries
  • Knowledge of resources, government programs and family systems
  • Organization and attention to detail
  • Ability to follow through with assigned duties
  • Strong communication skills, both verbal and written
  • Public speaking skills
  • Ability to multi-task and problem solve
  • Ability to effectively delegate
  • Willingness to accept feedback and adapt accordingly
  • Flexibility to adapt to changing circumstances
  • Excellent computer skills, including Microsoft Office Suite

Accountabilities

  • Adhering to all policies, procedures  and protocols as set forth in the Mountain Resource Center Employee Handbook, Mountain Resource Center Employment Policies Manual and other directives
  • Conforming to a drug-free workplace; not be under the influence of alcohol and/or other illicit drugs of abuse
  • Demonstrating a professional, positive and polite attitude and relationship with other Mountain Resource Center employees, board members, volunteers, clients, donors and customers

Credentials, Experience and Qualifications

  • Bachelor’s Degree in Human Services or related field preferred and a minimum of 3 – 5  years of experience in a management position with a Human Services organization
  • Prior experience working in a collaborative network or multi-disciplinary human services with non-profit experience is preferred
  • At least 18 years of age
  • Proof and maintenance of proper legal authorization to work in the United States

Mountain Resource Center is an equal opportunity employer and prohibits unlawful discrimination on the basis of age, race, sex, color, religion, national origin, disability, military status, genetic information, ancestry, creed, gender identity or expression, and sexual orientation, or any other status protected by applicable federal, state or local law.

If you have any questions regarding employment, please reach out to employment@mrcco.org or at 303-838-7552 x 11.

If you would like to officially apply for one of these positions, please send a Cover Letter and Resume to employment@mrcco.org