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Careers at Mountain Resource Center

Mountain Resource Center is hiring for the following positions:

 PROGRAMS MANAGER, INTEGRATED SERVICES COORDINATOR & FOOD PANTRY COORDINATOR 


PROGRAMS MANAGER

Position Summary:  The Programs Manager is responsible for strategic development, oversight and implementation of Integrated Services and Family Education programs at Mountain Resource Center in accordance with the mission, goals and strategic direction of the organization. He/she ensures programs are at a consistently high standard, within budget, that objectives are met on time and programs meet professional and industry standards and regulations. The Programs Manager will organize and coordinate programs, determine how different programs interlink and overlap and determine best strategies and objectives.

Essential Functions 

Team Management and Development

  • Lead and supervise Program Coordinators and devise and Implement goal-setting and evaluation strategies to monitor performance and determine the need for improvements
  • Ensure goals are met in areas of customer satisfaction, safety, quality and team member performance
  • Work with Program Coordinators to ensure that performance measurements are met in order to ensure consistent, high-quality service to clients
  • Instill a sense of accountability among team members by providing oversight of individual and organization performance standards
  • Recruit, hire, oversee training and orientation, and develop a retention plan in conjunction with Human Resource Manager and Grants and Data Coordinator, of all Integrated Services and Family Education staff members

Program Operational Management

  • Ensure the full integration of the integrated services model including Workforce Service programs, Veterans’ Services, Basic Needs Assistance, Public Benefit Enrollment assistance, Family Education, Parents as Teachers™ and Food Pantry
  • Initiate and set goals for programs according to the strategic and grant objectives of Mountain Resource Center
  • Enhance the quality of existing programs and, with direction, expand program offerings according to community needs, agency strategies and funding
  • Communicate with the Marketing Coordinator to increase awareness of program
  • Develop industry partnerships
  • Ensure relevant standards, best practices, processes and regulations are upheld.
  • Establish consistent, objective program performance standards of accountability and aim to maximize ROI
  • Work in conjunction with the Grants team 1) to track and monitor data submitted by advocates into online data tracking system, Efforts to Outcomes (ETO), and 2) to conduct data analysis including translation for various stakeholders
  • Ensure collection and analyzing of data; preparation of scheduled and special reports, maintenance of program records and statistical information
  • Assure program quality and organizational stability through development and implementation of standards and controls, systems and procedures
  • Ensure that the operations of programs meet the expectations of clients and funders
  • Ensure that the programs and services offered by Mountain Resource Center contributes to Mountain Resource Center’s mission and reflects the priorities of the Board of Directors and Strategic Plan
  • Oversee planning, implementation & evaluation of Integrated Services and Family Education programs, services & special projects
  • Assist the CEO and Accounting in budget development, continually monitoring program budgets and reporting on fund allocation
  • Give presentations to Community Partners and Funders when asked and/or as needed
  • Help with client events and projects, working with the Special Events Coordinator and staff

Grant Management

  • Participate in the grant process, including design, submission, review and implementation
  • Develop and monitor regular outcome and evaluation measures for project goals with Grants & Data Coordinator and others
  • Oversee and Implement program grants utilizing structure for delineating each grant’s requirements and time frames, e.g. the Implementation Model
  • Oversee the development of policies and procedures to manage service agreements with partners
  • Provide program evaluation and monitoring of project deliverables; oversee the management of data systems, particularly Efforts to Outcomes (“ETO”) and assist with grant reporting
  • Act as liaison between program areas and funders, when needed

Knowledge, Skills, Abilities and Accountabilities

The Programs Manager demonstrates the following:

  • Excellent facilitation and presentation skills: Ability and comfort speaking to large groups
  • Ability to facilitate group discussions
  • Ability to see the “big picture” and think strategically
  • Ability to handle multiple programs and tasks without losing sight of details
  • Ability to work independently, manage multiple tasks and projects and to assess and change priorities based upon agency needs
  • Organization and attention to detail
  • Ability to follow through with assigned duties
  • Strong communication skills, both verbal and written
  • Ability to multi-task, problem solve and work in a team
  • Willingness to accept feedback and adapt accordingly
  • Flexibility and ability to adapt to changing circumstances
  • Excellent computer skills, including Microsoft Office Suite
  • Participation as a Mountain Resource Center team player by attending staff meetings and other organizational events and willingness to share knowledge to advance knowledge and skills of others
  • Understanding and agreement to follow all policies, procedures & protocols as set forth in the Mountain Resource Center Employee Handbook, Mountain Resource Center Employment Policies Manual and other directives
  • Conformance to drug-free workplace, not be under influence of alcohol and/or other illicit drugs of abuse
  • A professional, positive and polite attitude and relationship with other MOUNTAIN RESOURCE CENTER employees, volunteers, clients and customers

Credentials, Experience and Qualifications

  • Bachelor’s Degree preferred, plus five years’ experience in the fields of Human Services and Family Education, or Master’s Degree in related field;
  • Prior experience working in collaborative network or multi-disciplinary social services, management of staff, program development, program budget oversight and grant administration preferred
  • At least 18 years of age
  • Proof and maintenance of proper legal authorization to work in the United States
  • Position and # of hours worked is determined and based on available grant funding

INTEGRATED SERVICES COORDINATOR

Position Summary:  The Integrated Services Coordinator is responsible for the day to day operation of the Integrated Services staff, overseeing and providing support for Family Advocates, Veterans Advocate, Workforce Advocate and Public Benefit Specialist.  He/she ensures full integration of the integrated services model including Workforce Service programs, Veterans’ Services, Basic Needs Assistance and Public Benefit Enrollment assistance.

Essential Functions 

Team Management and Development

  • Supervise and provide support for Integrated Services staff
  • Devise and implement evaluation strategies for staff to set goals, monitor performance and determine the need for improvements
  • Ensure goals are met in areas of customer satisfaction, safety, quality and team member performance
  • Work with Programs Manager to ensure that performance measurements are met in order to ensure consistent, high-quality service to clients
  • Instill a sense of accountability among team members by providing oversight of individual and organization performance standards
  • Help to recruit, hire, retain and oversee training and orientation with direction from Programs Manager, and in conjunction with Human Resource Manager and Grants and Data Coordinator, of all Integrated Services staff
  • Oversee and facilitate Care Coordination Meetings
  • Help with client events and projects, working with the Special Events Coordinator and staff

Program Operational Management

  • Provide administrative support in the development, implementation and marketing of the Integrated Services program
  • Assure program quality and organizational stability through implementation of standards, processes and controls, systems and procedures
  • Work in conjunction with the Grants team 1) to track and monitor data submitted by advocates into online data tracking system, Efforts to Outcomes (ETO), and 2) to conduct data analysis including translation for various stakeholders
  • Collect and analyze data; prepare scheduled and special reports, maintain program records and statistical information
  • Performs or delegates clerical and administrative support tasks, including creation, typing, and editing of program correspondence, documents, reports, program handbooks and other publications
  • Help with client events and projects, working with the Special Events Coordinator and staff
  • Performs miscellaneous job-related duties as assigned

Knowledge, Skills, Abilities and Accountabilities

The Integrated Services Coordinator demonstrates the following:

  • Ability to facilitate group discussions
  • Ability to handle multiple programs and tasks without losing sight of details
  • Ability to work independently, manage multiple tasks and projects and to assess and change priorities based upon agency needs
  • Organization and attention to detail
  • Ability to follow through with assigned duties
  • Strong communication skills, both verbal and written
  • Ability to multi-task, problem solve and work in a team
  • Willingness to accept feedback and adapt accordingly
  • Flexibility and ability to adapt to changing circumstances
  • Excellent computer skills, including Microsoft Office Suite
  • Participation as a Mountain Resource Center team player by attending staff meetings and other organizational events and willingness to share knowledge to advance knowledge and skills of others
  • Understanding and agreement to follow all policies, procedures & protocols as set forth in the Mountain Resource Center Employee Handbook, Mountain Resource Center Employment Policies Manual and other directives
  • Conformance to drug-free workplace, not be under influence of alcohol and/or other illicit drugs of abuse
  • A professional, positive and polite attitude and relationship with other Mountain Resource Center employees, volunteers, clients and customers

Credentials, Experience and Qualifications

  • Bachelor’s Degree preferred
  • Three years prior experience working with integrated services, collaborative network or multi-disciplinary social services, management of staff and program development
  • At least 18 years of age
  • Proof and maintenance of proper legal authorization to work in the United States
  • Position and # of hours worked is determined and based on available grant funding

FOOD PANTRY COORDINATOR

Position Summary:  Under minimal supervision, the Food Pantry Coordinator performs essential hands-on, fast-paced management tasks including procurement and implementation of food distribution.  The Food Pantry Coordinator oversees the day to day operations, including supporting volunteers, coordinating efforts with our food pantry partners, increasing the community awareness on the issue of hunger, and performing fundraising and marketing efforts to support the pantry.

Essential Functions

  • Manage food pantry volunteers, including training, scheduling, supervising and providing ongoing support.
  • Manage pick-up and delivery of supplies from Food Bank of the Rockies (FBR), Grocery Rescue, and other food donations from businesses and the community. Conducts daily/weekly inventory.
  • Monitor budget, tracking money spent on purchasing food items
  • Maintain a clean, welcoming and safe environment.
  • Provide service to clients in a fair, non-judgmental manner. Maintain strict confidentiality of client information.
  • Refer clients to a Family Advocate to access other services when appropriate.
  • Act as a liaison with local community organizations to support ongoing food donations
  • Participate in ongoing professional development
  • Perform other duties as assigned.

Knowledge, Skills, Abilities and Accountabilities

The Food Pantry Coordinator demonstrates the following:

  • Firm boundaries and strong crisis management skills
  • Organization and attention to detail
  • Ability to follow through with assigned duties
  • Strong communication skills, both verbal and written
  • Ability to multi-task, problem solve and work in a team
  • Willingness to accept feedback and adapt accordingly
  • Flexibility and ability to adapt to changing circumstances
  • Excellent computer skills, including Microsoft Office Suite
  • Participation as a MRC team player by attending staff meetings and other organizational events and willingness to share knowledge to advance knowledge and skills of others
  • Understanding and agreement to follow all policies, procedures & protocols as set forth in the MRC Employee Handbook, MRC Employment Policies Manual and other directives
  • Conformance to a drug-free workplace, not be under the influence of alcohol and/or other illicit drugs of abuse
  • A professional, positive and polite attitude and relationship with other MRC employees, volunteers, clients and customers

Credentials, Experience and Qualifications

  • 2 years of related experience.
  • At least 18 years of age
  • Proof and maintenance of proper legal authorization to work in the United States
  • Position and # of hours worked is determined and based on available grant funding

Mountain Resource Center is an equal opportunity employer and prohibits unlawful discrimination on the basis of age, race, sex, color, religion, national origin, disability, military status, genetic information, ancestry, creed, gender identity or expression, and sexual orientation, or any other status protected by applicable federal, state or local law.

If you have any questions regarding employment or volunteer interest, please reach out to Shirley at shirley@mrcco.org or at 303-838-7552 x 11.

If you would like to officially apply for one of these positions, please send a Cover Letter and Resume to shirley@mrcco.org