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Careers at Mountain Resource Center

Mountain Resource Center is hiring an:

 INTEGRATED SERVICES MANAGER

Integrated Services Manager Position Details

Position Summary:  The Integrated Services Manager is responsible for overseeing and implementing adult services programs & grants at Mountain Resource Center, including ensuring program fidelity, supervising staff, administering grant awards, and helping to coordinate events, e.g. the Mountain Area Job Fair, Veterans Rendezvous and Client Holiday Party.

Essential Functions 

Team Management and Development

  • Oversee and provide support for Integrated Services Staff
  • Work with staff to ensure that performance measurements are met in order to ensure consistent, high-quality evaluation and goal setting for all employees
  • Instill a sense of accountability among team members by providing oversight of individual and organization performance standards
  • Recruit, hire, and oversee training and orientation, in conjunction with Human Resource Manager and Grants and Data Coordinator, of all Integrated Services staff members
  • Ensure the full integration of the integrated services model including Workforce Service programs, Veterans’ Services, Basic Needs Assistance, Public Benefit Enrollment assistance, Food Pantry and Front Desk
  • Oversee and facilitate Care Coordination Meetings
  • Help with client events and projects, working with the Special Events Coordinator and staff

Program Operational Management

  • Establish consistent, objective program performance standards of accountability
  • Assure program quality and organizational stability through development and implementation of standards and controls, systems and procedures
  • Ensure that the operations of programs meet the expectations of clients and funders
  • Ensure that the programs and services offered by Mountain Resource Center contributes to Mountain Resource Center’s mission and reflects the priorities of the Board of Directors and Strategic Plan
  • Oversee planning, implementation & evaluation of Integrated Services programs, services & special projects
  • Assist the CEO and Accounting in budget development and continually monitor program budgets
  • Develop and monitor regular outcome and evaluation measure for project goals with Grants & Data Coordinator and Grant Writer
  • Work in conjunction with the Grants team 1) to track and monitor data submitted by clients into online data tracking system, Efforts to Outcomes (ETO), and 2) to conduct data analysis including translation for various stakeholders
  • Give presentations to Community Partners and Funders when asked and/or as needed

Grant Management

  • Oversee and Implement Integrated Services grants utilizing structure for delineating each grant’s requirements and time frames, e.g. the Implementation Model
  • Oversee the development of policies and procedures to manage service agreements with partners
  • Provide program evaluation and monitoring of project deliverables; oversee and manage data systems, particularly Efforts to Outcomes (“ETO”) and assist with grant reporting
  • Act as liaison between program areas and funders, when needed

Knowledge, Skills, Abilities and Accountabilities

The Integrated Services Manager demonstrates the following:

  • Excellent facilitation and presentation skills: Ability and comfort speaking to large groups
  • Ability to facilitate group discussions
  • Ability to handle multiple programs and tasks without losing sight of details
  • High level ability to create and link complex spreadsheets preferred
  • Ability to work independently, manage multiple tasks and projects and to assess and change priorities based upon agency needs
  • Organization and attention to detail
  • Ability to follow through with assigned duties
  • Strong communication skills, both verbal and written
  • Ability to multi-task, problem solve and work in a team
  • Willingness to accept feedback and adapt accordingly
  • Flexibility and ability to adapt to changing circumstances
  • Excellent computer skills, including Microsoft Office Suite
  • Participation as a MRC team player by attending staff meetings and other organizational events and willingness to share knowledge to advance knowledge and skills of others
  • Understanding and agreement to follow all policies, procedures & protocols as set forth in the MRC Employee Handbook, MRC Employment Policies Manual and other directives
  • Conformance to drug-free workplace, not be under influence of alcohol and/or other illicit drugs of abuse
  • A professional, positive and polite attitude and relationship with other MRC employees, volunteers, clients and customers

Credentials, Experience and Qualifications

  • Bachelor’s Degree preferred, plus five years’ experience in the field of Human Services, or Master Degree in related field;
  • Prior experience working in collaborative network or multi-disciplinary social services, management of staff, program development, program budget oversight and grant administration preferred
  • At least 18 years of age
  • Proof and maintenance of proper legal authorization to work in the United States
  • Position and # of hours worked is determined and based on available grant funding
  • Mountain Resource Center is an equal opportunity employer and prohibits unlawful discrimination on the basis of age, race, sex, color, religion, national origin, disability, military status, genetic information, ancestry, creed, gender identity or expression, and sexual orientation, or any other status protected by applicable federal, state or local law.

If you have any questions regarding employment or volunteer interest, please reach out to Shirley at shirley@mrcco.org or at 303-838-7552 x 11.

If you would like to officially apply for a position, please send a Cover Letter and Resume to shirley@mrcco.org