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Careers at Mountain Resource Center

Mountain Resource Center is hiring for the following positions:

 RECEPTIONIST, PROGRAMS MANAGER, FOOD PANTRY COORDINATOR, FINANCIAL OFFICER/ACCOUNTANT & CHIEF EXECUTIVE OFFICER 


RECEPTIONIST

Position Summary:  The Receptionist presents a professional caring image while attending to Mountain Resource Center visitors and receives inquiries on the phone and in person, supplying information to the general public, clients, partners and volunteers.  He/she has outstanding customer service skills, is organized and has a working knowledge of Mountain Resource programming and services and enhances the office’s effectiveness by providing administrative and staff support to the general organizational operations.

Essential Functions

  • Answer the telephone, direct callers to the appropriate person, take messages as appropriate, and welcome and greet all visitors to the Center
  • Maintain a clear understanding of the various program areas, activities and events being held at and by MRC
  • Enter and maintain data into Mountain Resource Center databases while ensuring confidentiality
  • Provide personnel support on a periodic or project basis, e.g. correspondence, filing, transmission of facsimile or email documents, copying and collating documents
  • Maintain strict confidentiality of clients’ information
  • Work independently with minimal supervision
  • Participate in ongoing professional development
  • Perform other duties as assigned

Knowledge, Skills, Abilities and Accountabilities

The Receptionist demonstrates the following:

  • Excellent telephone etiquette
  • Ability to remain calm and polite regardless of the consumer situation
  • Empathy, with firm boundaries
  • Organization and attention to detail
  • Ability to follow through with assigned duties
  • Strong communication skills, both verbal and written
  • Ability to multi-task, problem solve and work in a team
  • Willingness to accept feedback and adapt accordingly
  • Flexibility and ability to adapt to changing circumstances
  • Proficient computer skills, including Microsoft Office Suite
  • Participation as a MRC team player by attending staff meetings and other organizational events and willingness to share knowledge to advance knowledge and skills of others
  • Understanding and agreement to follow all policies, procedures & protocols as set forth in the MRC Employee Handbook, MRC Employment Policies Manual and other directives
  • Conformance to a drug-free workplace, not be under the influence of alcohol and/or other illicit drugs of abuse
  • A professional, positive and polite attitude and relationship with other MRC employees, volunteers, clients and customers

Credentials, Experience and Qualifications

  • Minimum of 2 years working as a receptionist, or equivalent combination of education and experience
  • Experience working with families from a wide spectrum of socio-economic backgrounds
  • At least 18 years of age
  • Proof and maintenance of proper legal authorization to work in the United States
  • Position and # of hours worked is determined and based on available grant funding

PROGRAMS MANAGER

Position Summary:  The Programs Manager is responsible for strategic development, oversight and implementation of Integrated Services and Family Education programs at Mountain Resource Center in accordance with the mission, goals and strategic direction of the organization. He/she ensures programs are at a consistently high standard, within budget, that objectives are met on time and programs meet professional and industry standards and regulations. The Programs Manager will organize and coordinate programs, determine how different programs interlink and overlap and determine best strategies and objectives.

Essential Functions 

Team Management and Development

  • Lead and supervise Program Coordinators and devise and Implement goal-setting and evaluation strategies to monitor performance and determine the need for improvements
  • Ensure goals are met in areas of customer satisfaction, safety, quality and team member performance
  • Work with Program Coordinators to ensure that performance measurements are met in order to ensure consistent, high-quality service to clients
  • Instill a sense of accountability among team members by providing oversight of individual and organization performance standards
  • Recruit, hire, oversee training and orientation, and develop a retention plan in conjunction with Human Resource Manager and Grants and Data Coordinator, of all Integrated Services and Family Education staff members

Program Operational Management

  • Ensure the full integration of the integrated services model including Workforce Service programs, Veterans’ Services, Basic Needs Assistance, Public Benefit Enrollment assistance, Family Education, Parents as Teachers™ and Food Pantry
  • Initiate and set goals for programs according to the strategic and grant objectives of Mountain Resource Center
  • Enhance the quality of existing programs and, with direction, expand program offerings according to community needs, agency strategies and funding
  • Communicate with the Marketing Coordinator to increase awareness of program
  • Develop industry partnerships
  • Ensure relevant standards, best practices, processes and regulations are upheld.
  • Establish consistent, objective program performance standards of accountability and aim to maximize ROI
  • Work in conjunction with the Grants team 1) to track and monitor data submitted by advocates into online data tracking system, Efforts to Outcomes (ETO), and 2) to conduct data analysis including translation for various stakeholders
  • Ensure collection and analyzing of data; preparation of scheduled and special reports, maintenance of program records and statistical information
  • Assure program quality and organizational stability through development and implementation of standards and controls, systems and procedures
  • Ensure that the operations of programs meet the expectations of clients and funders
  • Ensure that the programs and services offered by Mountain Resource Center contributes to Mountain Resource Center’s mission and reflects the priorities of the Board of Directors and Strategic Plan
  • Oversee planning, implementation & evaluation of Integrated Services and Family Education programs, services & special projects
  • Assist the CEO and Accounting in budget development, continually monitoring program budgets and reporting on fund allocation
  • Give presentations to Community Partners and Funders when asked and/or as needed
  • Help with client events and projects, working with the Special Events Coordinator and staff

Grant Management

  • Participate in the grant process, including design, submission, review and implementation
  • Develop and monitor regular outcome and evaluation measures for project goals with Grants & Data Coordinator and others
  • Oversee and Implement program grants utilizing structure for delineating each grant’s requirements and time frames, e.g. the Implementation Model
  • Oversee the development of policies and procedures to manage service agreements with partners
  • Provide program evaluation and monitoring of project deliverables; oversee the management of data systems, particularly Efforts to Outcomes (“ETO”) and assist with grant reporting
  • Act as liaison between program areas and funders, when needed

Knowledge, Skills, Abilities and Accountabilities

The Programs Manager demonstrates the following:

  • Excellent facilitation and presentation skills: Ability and comfort speaking to large groups
  • Ability to facilitate group discussions
  • Ability to see the “big picture” and think strategically
  • Ability to handle multiple programs and tasks without losing sight of details
  • Ability to work independently, manage multiple tasks and projects and to assess and change priorities based upon agency needs
  • Organization and attention to detail
  • Ability to follow through with assigned duties
  • Strong communication skills, both verbal and written
  • Ability to multi-task, problem solve and work in a team
  • Willingness to accept feedback and adapt accordingly
  • Flexibility and ability to adapt to changing circumstances
  • Excellent computer skills, including Microsoft Office Suite
  • Participation as a Mountain Resource Center team player by attending staff meetings and other organizational events and willingness to share knowledge to advance knowledge and skills of others
  • Understanding and agreement to follow all policies, procedures & protocols as set forth in the Mountain Resource Center Employee Handbook, Mountain Resource Center Employment Policies Manual and other directives
  • Conformance to drug-free workplace, not be under influence of alcohol and/or other illicit drugs of abuse
  • A professional, positive and polite attitude and relationship with other MOUNTAIN RESOURCE CENTER employees, volunteers, clients and customers

Credentials, Experience and Qualifications

  • Bachelor’s Degree preferred, plus five years’ experience in the fields of Human Services and Family Education, or Master’s Degree in related field;
  • Prior experience working in collaborative network or multi-disciplinary social services, management of staff, program development, program budget oversight and grant administration preferred
  • At least 18 years of age
  • Proof and maintenance of proper legal authorization to work in the United States
  • Position and # of hours worked is determined and based on available grant funding

FOOD PANTRY COORDINATOR

Position Summary:  Under minimal supervision, the Food Pantry Coordinator performs essential hands-on, fast-paced management tasks including procurement and implementation of food distribution.  The Food Pantry Coordinator oversees the day to day operations, including supporting volunteers, coordinating efforts with our food pantry partners, increasing the community awareness on the issue of hunger, and performing fundraising and marketing efforts to support the pantry.

Essential Functions

  • Manage food pantry volunteers, including training, scheduling, supervising and providing ongoing support.
  • Manage pick-up and delivery of supplies from Food Bank of the Rockies (FBR), Grocery Rescue, and other food donations from businesses and the community. Conducts daily/weekly inventory.
  • Monitor budget, tracking money spent on purchasing food items
  • Maintain a clean, welcoming and safe environment.
  • Provide service to clients in a fair, non-judgmental manner. Maintain strict confidentiality of client information.
  • Refer clients to a Family Advocate to access other services when appropriate.
  • Act as a liaison with local community organizations to support ongoing food donations
  • Participate in ongoing professional development
  • Perform other duties as assigned.

Knowledge, Skills, Abilities and Accountabilities

The Food Pantry Coordinator demonstrates the following:

  • Firm boundaries and strong crisis management skills
  • Organization and attention to detail
  • Ability to follow through with assigned duties
  • Strong communication skills, both verbal and written
  • Ability to multi-task, problem solve and work in a team
  • Willingness to accept feedback and adapt accordingly
  • Flexibility and ability to adapt to changing circumstances
  • Excellent computer skills, including Microsoft Office Suite
  • Participation as a MRC team player by attending staff meetings and other organizational events and willingness to share knowledge to advance knowledge and skills of others
  • Understanding and agreement to follow all policies, procedures & protocols as set forth in the MRC Employee Handbook, MRC Employment Policies Manual and other directives
  • Conformance to a drug-free workplace, not be under the influence of alcohol and/or other illicit drugs of abuse
  • A professional, positive and polite attitude and relationship with other MRC employees, volunteers, clients and customers

Credentials, Experience and Qualifications

  • 2 years of related experience.
  • At least 18 years of age
  • Proof and maintenance of proper legal authorization to work in the United States
  • Position and # of hours worked is determined and based on available grant funding

FINANCIAL OFFICER/ACCOUNTANT

Position Summary:  The Accountant performs financial operations and accounting functions in accordance with generally accepted accounting principles, utilizing QuickBooks non-profit accounting software.  Functions include oversight of grants, financial reporting, financial statement preparation, budget creation and maintenance, and coordination of the annual audit process.  Must proactively research, understand and apply Federal, State and Local laws and regulations for non-profit entities, and agency requirements, policies and procedures.   

Essential Functions

  • Complete month-close process with entry assistance from Bookkeeper
  • Maintain fixed assets tracking, entries, roll forward and depreciation schedules
  • Review and approve financial reports, present to Board of Directors Finance Committee
  • Develop department and annual budgets, analyze variance
  • Oversee grant budgeting, processing, billing, receipts and reporting
  • Process bi-monthly payroll, benefits entries, and annual 1099 preparation and filing
  • Coordinate annual audit and filing of Form 990
  • Assist with financial aspects of fundraising and special events
  • Reconcile data between accounting and donor tracking systems
  • Develop and maintain internal controls and processes, coordinate department workflow with Bookkeeper
  • All other accounting matters necessary for the successful management and production of the accounts and day to day delivery of control of the finances of Mountain Resource Center

Knowledge, Skills, Abilities and Accountabilities

The Accountant demonstrates the following:

  • Understanding of GAAP and non-profit financial standards and reporting
  • Organization and attention to detail
  • Ability to take ownership and be accountable for work product
  • Ability to convey complex financial information to lay audience
  • Strong communication skills, both verbal and written
  • Ability to multi-task, problem solve and work in a team
  • Willingness to accept feedback and adapt accordingly
  • Flexibility and ability to adapt to changing circumstances
  • Excellent computer skills, including Microsoft Office Suite
  • Participation as a MRC team player by attending staff meetings and other organizational events and willingness to share knowledge to advance knowledge and skills of others
  • Understanding and agreement to follow all policies, procedures & protocols as set forth in the MRC Employee Handbook, MRC Employment Policies Manual and other directives
  • Conformance to a drug-free workplace, not be under the influence of alcohol and/or other illicit drugs of abuse
  • A professional, positive and polite attitude and relationship with other MRC employees, volunteers, clients and customers
  • Ability to work periodically on evenings & weekends as required for programs and special events

Credentials, Experience and Qualifications

  • Bachelor’s Degree required in Accounting or Finance and/or several years of accounting or equivalent experience
  • Non-profit experience preferred
  • Experience with QuickBooks accounting software required
  • At least 18 years of age
  • Proof and maintenance of proper legal authorization to work in the United States
  • Position and # of hours worked is determined and based on available grant funding

CHIEF EXECUTIVE OFFICER

Position Summary:

The CEO serves as the chief executive of Mountain Resource Center and in partnership with the Board of Directors, is responsible for the success and reputation of the organization. Together, the Board and CEO assure Mountain Resource Center provides relevant services to the community in accordance with its mission and vision. The CEO is responsible for the strategic direction of the organization and serves as the chief development officer. As an ambassador for the organization in the community and with donors, grantors and volunteers, the CEO spends at least 50 percent of his/her time cultivating donors and garnering support for the organization. The CEO is responsible for oversight of the day-to-day operations and has the authority to carry out these responsibilities in accordance with the direction and policies established by the Board of Directors.

Essential Functions

Leadership

  • Identifies, assesses, and informs the Board of Directors of internal and external trends, issues and opportunities
  • Acts as a strategic advisor to the Board of Directors
  • Manages effective teamwork between the Board of Directors and CEO, the Board and staff, and among the staff members
  • Acts in a professional manner when representing Mountain Resource Center
  • Assures that Mountain Resource Center develops, implements, updates and evaluates progress on a strategic plan
  • Provides leadership in developing and implementing program, organizational and financial plans with the Board of Directors and staff
  • Facilitates regular staff meetings and other organizational events to create an effective team
  • Stays informed about developments and trends in human services, not-for-profit management and governance, philanthropy and fund development

Operational Planning and Management

  • Oversees the planning, implementation and evaluation of Mountain Resource Center’s programs and services to support the mission and strategic plan
  • Maintains official records and documents in compliance with federal, state and local laws and regulations
  • Oversees day-to-day operations of Mountain Resource Center to ensure a smoothly functioning, efficient organization
  • Reviews and updates policies and procedures to meet regulatory requirements
  • Negotiates professional contracts
  • Ensures that Mountain Resource Center has sufficient and appropriate risk management policies and insurance coverage, including Directors and Officers Liability Insurance
  • Determines staffing requirements for organizational management and program delivery
  • Ensures that staff members have the technology needed to accomplish their tasks in an effective, efficient manner

Community Relations/Advocacy

  • Oversees marketing and communications activities and materials to promote Mountain Resource Center
  • Ensures that Mountain Resource Center is an active member of the Family Resource Center Association and other key organizations
  • Acts as an advocate in public and private sectors, including legislative and regulatory agencies, for laws and policies relevant to Mountain Resource Center, its services and constituencies
  • Serves as the chief spokesperson and ambassador for Mountain Resource Center, representing the organization at key community functions
  • Develops and maintains cooperative relationships with key partners, elected officials, the faith community, schools and other local nonprofits

Board Relations

  • Participates with the Board of Directors in developing a vision and strategic plan
  • Brings strategic initiatives, opportunities and concerns to the Board’s attention; facilitates discussion and deliberation
  • Ensures that the bylaws are reviewed and updated annually and that each member of the Board of Directors is provided with a copy
  • Provides support to the Board in preparing meeting and retreat agendas and materials, and keeps relevant materials for historical record
  • Oversees new Board member orientation and other Board training as needed
  • Helps to identify new Board members when needed
  • Acts as an ex-officio member and advisor to the Board of Directors
  • Works with the Board to create committees and working groups and serves as a member of all committees

Knowledge, Skills, and Abilities

The CEO demonstrates the following:

  • Crisis management and client advocacy skills
  • Teamwork and collaboration
  • Empathy, with firm boundaries
  • Knowledge of resources, government programs and family systems
  • Organization and attention to detail
  • Ability to follow through with assigned duties
  • Strong communication skills, both verbal and written
  • Public speaking skills
  • Ability to multi-task and problem solve
  • Ability to effectively delegate
  • Willingness to accept feedback and adapt accordingly
  • Flexibility to adapt to changing circumstances
  • Excellent computer skills, including Microsoft Office Suite

Accountabilities

  • Adhering to all policies, procedures  and protocols as set forth in the Mountain Resource Center Employee Handbook, Mountain Resource Center Employment Policies Manual and other directives
  • Conforming to a drug-free workplace; not be under the influence of alcohol and/or other illicit drugs of abuse
  • Demonstrating a professional, positive and polite attitude and relationship with other Mountain Resource Center employees, board members, volunteers, clients, donors and customers

Credentials, Experience and Qualifications

  • Bachelor’s Degree in Human Services or related field preferred and a minimum of 3 – 5  years of experience in a management position with a Human Services organization
  • Prior experience working in a collaborative network or multi-disciplinary human services with non-profit experience is preferred
  • At least 18 years of age
  • Proof and maintenance of proper legal authorization to work in the United States

Mountain Resource Center is an equal opportunity employer and prohibits unlawful discrimination on the basis of age, race, sex, color, religion, national origin, disability, military status, genetic information, ancestry, creed, gender identity or expression, and sexual orientation, or any other status protected by applicable federal, state or local law.

If you have any questions regarding employment, please reach out to employment@mrcco.org or at 303-838-7552 x 11.

If you would like to officially apply for one of these positions, please send a Cover Letter and Resume to employment@mrcco.org