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Careers at Mountain Resource Center

Jobs at MRCThank you for your employment interest!

Mission of Mountain Resource Center:  to provide high quality, integrated health and human services that improve the lives of people in the communities we serve.

Scope:  Mountain Resource Center is a community-based non-profit organization that provides bundled services and integrated case management to families in need.  Our “neighbors helping neighbors” vision provides accessible health and human services to people living in Conifer, Evergreen, Bailey and surrounding communities in order to foster more self-reliant and healthier lives.

To apply, email your resume and cover letter to shirley@mrcco.org.


Mountain Resource Center is looking to fill the following position(s):

Integrated Services Manager

Position Summary:  The Integrated Services Manager is responsible for overseeing and implementing adult services programs & grants at Mountain Resource Center, including ensuring program fidelity, supervising staff, administering grant awards, and coordinating events, e.g. the Mountain Area Job Fair and Veterans Rendezvous.

Essential Functions 

Team Management and Development

  • Oversee and provide support for the following positions: Workforce Service Coordinator, Veterans Advocate, Veterans Outreach Support Specialist, Family Advocates, and Public Benefits Navigators.
  • Work with staff to ensure that performance measurements are met in order to ensure consistent, high-quality evaluation and goal setting for all employees
  • Instill a sense of accountability among team members by providing oversight of individual and organization performance standards
  • Recruit, hire, and oversee training and orientation, in conjunction with Human Resource Manager, of all Integrated Services staff members
  • Ensure the full integration of the integrated services model including Workforce Service programs, Veterans’ Services and Basic Needs Assistance, including Public Benefit Enrollment assistance
  • Oversee and facilitate Care Coordination Meetings

Program Operational Management

  • Establish consistent, objective program performance standards of accountability
  • Assure program quality and organizational stability through development and implementation of standards and controls, systems and procedures
  • Ensure that the operations of programs meet the expectations of clients and funders
  • Ensure that the programs and services offered by Mountain Resource Center contributes to Mountain Resource Center’s mission and reflects the priorities of the Board of Directors
  • Oversee planning, implementation & evaluation of Integrated Services programs, services & special projects
  • Assist the CEO in budget development and continually monitor program budgets
  • Develop and monitor regular outcome and evaluation measures for project goals
  • Work in conjunction with the Grants team to track and monitor data submitted by clients into online data tracking system, Efforts to Outcomes (ETO), and conduct data analysis including translation for various stakeholders

Grant Management

  • Oversee and Implement Integrated Services grants utilizing structure for delineating each grant’s requirements and time frames, e.g. the Implementation Model
  • Oversee the development of policies and procedures to manage service agreements with partners
  • Provide program evaluation and monitoring of project deliverables; oversee and manage data systems, particularly Efforts to Outcomes (“ETO”) and assist with grant reporting

Knowledge, Skills, Abilities and Accountabilities

The Integrated Services Manager demonstrates the following:

  • Excellent facilitation and presentation skills: Ability and comfort speaking to large groups
  • Ability to facilitate group discussions
  • Ability to handle multiple programs and tasks without losing sight of details
  • High level ability to create and link complex spreadsheets preferred
  • Ability to work independently, manage multiple tasks and projects and to assess and change priorities based upon agency needs
  • Organization and attention to detail
  • Ability to follow through with assigned duties
  • Strong communication skills, both verbal and written
  • Ability to multi-task, problem solve and work in a team
  • Willingness to accept feedback and adapt accordingly
  • Flexibility and ability to adapt to changing circumstances
  • Excellent computer skills, including Microsoft Office Suite
  • Participation as a MRC team player by attending staff meetings and other organizational events and willingness to share knowledge to advance knowledge and skills of others
  • Understanding and agreement to follow all policies, procedures & protocols as set forth in the MRC Employee Handbook, MRC Employment Policies Manual and other directives
  • Conformance to drug-free workplace, not be under influence of alcohol and/or other illicit drugs of abuse
  • A professional, positive and polite attitude and relationship with other MRC employees, volunteers, clients and customers

Credentials, Experience and Qualifications

  • Bachelor’s Degree plus five years’ experience in the field of Human Services, or Master Degree in related field;
  • Prior experience working in collaborative network or multi-disciplinary social services, management of staff, program development, program budget oversight and grant administration preferred
  • At least 18 years of age
  • Proof and maintenance of proper legal authorization to work in the United States
  • Position and # of hours worked is determined and based on available grant funding

Family Advocate

Title:                Family Advocate
Reports to:      Integrated Services Manager, Mountain Resource Center
Status:             Part-time Non–Exempt

Position Summary:  Family Advocates offer a safe, accessible place for families to connect with comprehensive services that help them strengthen their families and become more self-sufficient.  Advocates support families with emergency financial assistance, case management, goal-setting and working toward long-term self-sufficiency.

Essential Functions

  • Help clients navigate critically needed support systems and provide ongoing case management, goal-setting, and advocacy
  • Collaborate with clients and families to determine level of support needed, engage in service planning, and develop follow-up frequency based on individual needs and circumstances.
  • Provide direct assistance to clients including: emergency financial assistance, e.g. rent, mortgage, utilities, transportation; resources and referrals; and other services as needed
  • Complete assessments and follow-up assessments as required
  • Develop, maintain, and update client records, including self-sufficiency plans, case notes and computerized database records in the Efforts to Outcomes (“ETO”) database
  • Monitor effectiveness of services for clients and advocate for access to new services as needed
  • Research relevant and current community resources
  • Maintain strict confidentiality of clients’ information
  • Work independently with minimal supervision
  • Participate in ongoing professional development
  • Perform other duties as assigned

Knowledge, Skills, Abilities and Accountabilities

 

The Family Advocate demonstrates the following:

  • Crisis management and client advocacy skills
  • Empathy, with firm boundaries
  • Case Management skills
  • Knowledge of resources, government programs and family systems
  • Organization and attention to detail
  • Ability to follow through with assigned duties
  • Strong communication skills, both verbal and written
  • Ability to multi-task, problem solve and work in a team
  • Willingness to accept feedback and adapt accordingly
  • Flexibility and ability to adapt to changing circumstances
  • Excellent computer skills, including Microsoft Office Suite
  • Participation as a MRC team player by attending staff meetings and other organizational events and willingness to share knowledge to advance knowledge and skills of others
  • Understanding and agreement to follow all policies, procedures & protocols as set forth in the MRC Employee Handbook, MRC Employment Policies Manual and other directives
  • Conformance to a drug-free workplace, not be under the influence of alcohol and/or other illicit drugs of abuse
  • A professional, positive and polite attitude and relationship with other MRC employees, volunteers, clients and customers

Credentials, Experience and Qualifications

  • Bachelor’s Degree in the field of Human Services or related field, plus a minimum of 3 years’ experience doing case management with adults and families OR equivalent combination of education and experience
  • Prior experience working in a collaborative network or multi-disciplinary human services and social work background is preferred
  • At least 18 years of age
  • Proof and maintenance of proper legal authorization to work in the United States
  • Position and # of hours worked is determined and based on available grant funding

Mountain Resource Center is an equal opportunity employer and prohibits unlawful discrimination on the basis of age, race, sex, color, religion, national origin, disability, military status, genetic information, ancestry, creed, gender identity or expression, and sexual orientation, or any other status protected by applicable federal, state or local law.

 

 


To apply email your resume and cover letter to shirley@mrcco.org